Code of business conduct
To establish and communicate, along with the AFPA Way, the high standards and values that all AFPA associates shall follow when conducting company business and when dealing with other associates and third parties.
2. Conducting the Company's Business
AFPA will be a company that is innovative, dependable, and easy to deal with. All of our business relations shall be based on honesty and fairness.
We want long-term, mutually beneficial business relationships and trustworthiness is essential to establish and keep them.
We will show respect to all that we deal with and make a commitment to treat all associates equally without regard to race, color, gender, religion, age, national origin, citizenship status and so on.
We will not tolerate discrimination or harassment of any kind.
3.Dealing with Customers
We must work with customers to understand and anticipate their needs, and identify and remove obstacles customers may see in doing business with us.
We need to respond promptly and courteously to customer inquiries and requests.
We must provide products and services of the highest quality and understand what represents "highest quality" in the eyes of the customer.
We must regularly measure customer satisfaction and continuously improve our quality.
4.Dealing with Suppliers
Prospective suppliers must be given an opportunity to compete fairly for our business.